FAQ

Frequently Asked Questions (FAQ)

1. How long does shipping take?

Domestic (US): 7–14 business days
International: 7–21 business days

Please note that shipping times may vary depending on your location and customs processing for international orders.

2. How can I track my order?

You can check the status of your package anytime on our Track Your Order page. Just enter your tracking number, and you’ll see real-time updates on your shipment.

3. What is your refund policy?

We accept refunds within 30 days of purchase. Items must be in their original condition. To start a refund, visit our Returns & Refunds page or contact our customer support team.

4. Do you offer exchanges?

Currently, we only offer refunds. Once your refund is processed, you can place a new order for the item you’d like.

5. How can I contact customer service?

You can reach us via email or through our contact form on the website. Our team is dedicated to providing fast, friendly, and helpful support.

6. Are your products genuine and high-quality?

Yes! At Stang Essentials, we carefully select every product to ensure it meets our high standards for quality, durability, and value.

7. Do you offer gift cards or special promotions?

Yes! Keep an eye on our website and newsletter for exclusive deals, discounts, and gift card offers.

8. Can I change my order after it’s been placed?

Once an order is submitted, we begin processing it immediately. If you need to make changes, contact customer service as soon as possible, and we’ll do our best to help.

9. Do you ship internationally?

Yes! We ship to most countries worldwide. International shipping times may vary from 1–21 business days depending on your location.

10. Are there any shipping fees?

Shipping fees vary depending on your location and order size. All fees will be calculated at checkout.